Customer Support
Get in Touch
Our team is here to help. Send us an email and we’ll get back to you 24/7 — any day, any time.
General Enquiries
Questions about products, your account, or anything else — we're happy to help.
support@loomella.co.ukOrders & Returns
Need help with an order, delivery, or return? Include your order number for a faster response.
support@loomella.co.ukBusiness & Suppliers
Interested in stocking your products on Loomella or exploring a partnership?
support@loomella.co.ukResponse Time
24/7 Support
We’re available around the clock, every day of the year. Expect a reply within a few hours regardless of when you reach out.
Office Hours
24 / 7 / 365
Monday – SundayAlways open
Bank HolidaysAlways open
Response timeWithin a few hours
Still have a question?
Drop us an email directly and a member of our team will get back to you as soon as possible.
Email support@loomella.co.uk