Terms of service
About us
Loomella ("we", "us", "our") operates this website. By using our site and placing an order, you agree to the terms below.
Products and pricing
We try to ensure all product descriptions, images, and prices are accurate. Occasionally errors occur — if we discover a pricing or listing error after you've placed an order, we'll contact you before processing it, and you'll have the option to confirm at the correct price or cancel for a full refund. All prices are shown in GBP and include VAT where applicable.
Orders and acceptance
Placing an order is an offer to buy — a contract is only formed once we confirm your order by email. We reserve the right to refuse or cancel any order, for example in cases of suspected fraud or unavailable stock; if we cancel an order you've already paid for, you'll receive a full refund.
Payment
Payment is taken at checkout via our secure payment providers. We do not store your full card details.
Delivery
See our Shipping policy for delivery timeframes and costs. Risk in the goods passes to you once delivered to the address you provided.
Cancellations and returns
See our Return and refund policy for how to cancel or return an order.
Intellectual property
All content on this site — including text, images, logos, and design — is owned by or licensed to Loomella and may not be used without our written permission.
Limitation of liability
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under English law. Subject to that, we are not liable for indirect or consequential losses arising from your use of this site.
Governing law
These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
Changes to these terms
We may update these terms from time to time. The current version will always be available on this page.
Contact us
Questions about these terms? Email support@loomella.co.uk.